Custom items
Every fight stick, mini and leverless controller, and any item with custom artwork or custom components, is built by hand to your order ("custom items"). Each custom item's product page states that it is custom built to order. By placing an order for a custom item, you agree to the terms below.
Returns
You can request a return within 30 days of delivery. Items must be unused, with no signs of wear, modification or damage, in their original packaging, with proof of purchase.
Custom item returns and restocking fee
Custom items can be returned within 30 days of delivery in unused condition. Because they are made to order and cannot be resold as new, the following are deducted from your refund:
- The original outbound shipping cost
- A restocking fee of [$X] for custom artwork and [$Y] for other custom components, as shown on the product page
You also pay return shipping (see "How to start a return").
Cancellations
See our Cancellation Policy.
EU and UK customers
Customers in the European Union and the United Kingdom may cancel an order for a standard (non-custom) item within 14 days of receiving it, for any reason. We refund the item price and the original standard shipping cost within 14 days of receiving the item back. You pay return shipping. Custom items are made to your specifications and are not covered by this 14-day cancellation right; they follow the custom item terms above. Nothing in this policy affects your statutory rights.
Damaged in transit or wrong item
Email support@topstep.gg within 7 days of delivery with your order number and photos of the box and item. We will repair, replace or refund the item and cover the return shipping.
Defects
If your item develops a fault from normal use within [12 months] of delivery, contact support@topstep.gg. We will repair or replace it, or refund it if neither is possible, and cover shipping. This does not cover damage from misuse, accidents, or modifications made after delivery. This does not affect your statutory rights.
Not returnable
- Closeout sale items and gift cards
- Items that are used, damaged or modified after delivery
- Shipping and insurance charges, except where stated above or required by law
Customs and import charges
Import duties, taxes and customs fees are the buyer's responsibility (see our Shipping Policy). Refusing to pay them is not a valid reason for a return. A refused or uncollected international package is treated as a return: outbound shipping, return shipping and, for custom items, the restocking fee are deducted from the refund, except where local law requires otherwise.
How to start a return
- Email support@topstep.gg with your order number, the item and the reason.
- We will reply with approval and return instructions. Items sent back without an approved return will not be accepted.
- Ship the item with a tracked, insured service. You are responsible for the item until we receive it.
The buyer pays return shipping, except for damaged, incorrect or defective items.
Refunds
We will email you once we receive and inspect your return. Approved refunds are issued to your original payment method within 10 business days of receiving the item. Your bank may take extra time to post it. If it has been more than 15 business days since approval, contact support@topstep.gg.
Problems with your order
If something is wrong with your order, please contact support@topstep.gg first. We reply within [2] business days and will work with you to resolve it. If a payment dispute is opened, we will share your order details, this policy, our messages with you and shipping records with your card issuer.
Returns address: Make Interactive LLC, Returns Dept., 159 20th St., Suite 1a, Brooklyn, NY 11232, United States
